Privacy Policy
Effective Date: October 10, 2026 • Last Updated: October 2026
Meta WhatsApp Cloud API ComplianceOverview of Data Protection Commitment
Chunav Ranniti (चुनाव रणनीति) ("we", "us", or "our") is committed to protecting the privacy of candidates, campaign workers, and voters. This Privacy Policy details how we handle user data and voter details during election campaign communication, voter slip generation, and WhatsApp message delivery.
1. Information We Collect
We process information exclusively to provide election campaign operations and voter slip assistance:
- Account Information: Name, phone number, email address, and authentication credentials of authorized candidates and election workers.
- Voter Information (Public Electoral Registry): Voter names, age, gender, relation, house number, ward number, part number, and serial number as published in public election roll registries.
- Recipient Contact Information: Mobile phone numbers entered by campaign workers or voters requesting their digital voter information slip (parchi) via WhatsApp.
- Messaging Metadata: WhatsApp message delivery timestamps, transmission status (sent, delivered, read, failed), and error codes through the Meta WhatsApp Business Cloud API.
2. How We Use Information & Meta WhatsApp Services
Data collected is used strictly for the following purposes:
- Generating customized voter information slips (मतदाता सूचना पर्ची) displaying the voter's booth location, serial number, and candidate details.
- Delivering informational voter slips to voters' mobile numbers via the Meta WhatsApp Business API upon request.
- Managing booth-level volunteer assignments and tracking campaign outreach.
- Verifying delivery status of official campaign announcements and poll desk notifications.
Explicit Prohibition of Commercial Data Resale
We do not sell, rent, monetize, or trade voter databases or user contact numbers to any third-party advertisers, commercial marketing firms, or external commercial entities under any circumstances.
3. Meta WhatsApp API Integration & Messaging Policies
- Template Messages: All automated WhatsApp notifications utilize pre-approved Meta message templates for voter slip distribution and campaign alerts.
- Opt-In & Consent: Messages are sent only to numbers provided by campaign volunteers or directly requested by voters seeking polling booth information.
- Opt-Out Mechanism: Recipients can unsubscribe from campaign messages at any moment by replying with "STOP", "UNSUBSCRIBE", or "बंद करें".
- Delivery Logs: Real-time delivery receipts received via the Meta Webhook (
/api/whatsapp/webhook) are maintained only for quota accounting and service reliability auditing.
4. Grievance Redressal & Contact Details
Compliance Desk: Chunav Ranniti (चुनाव रणनीति) Compliance Support
Official Portal: मुख्य पोर्टल (Dashboard)
Official Portal: मुख्य पोर्टल (Dashboard)